How does the pricing work? Most rentals are for a 24 hour period.  However for most weekend events, Friday through Monday morning will be a 1 day rental.

 

How and when do I reserve my items? In order to reserve a 50% non refundable deposit is required. This can be done by visiting our showroom or over the phone.  We always suggest reserving sooner than later, to ensure the items are available for your special event.

 

When is my final payment due?  2 to 3 weeks prior to delivery along with final changes.

 

Is there a charge for delivery and pickup? Delivery and pickup are available at a nominal fee throughout our service area. Deliveries will be made to the site area.  If unable to park and unload at the event site, additional charges may occur.  Set up and knock down services are available at an additional charge and should be arranged in advance. Please call our office for rates and scheduling.

 

When will my items be delivered?  In most cases, delivery is completed the day before the event date.  The week leading up to delivery week schedules are made.  If you prefer an AM vs a PM please let us know.  We will do everything we can to make that happen.  

 

Are we allowed to pick up our rentals?  Absolutely, you may.  Final changes to your order will still be due 2 to 3 weeks prior to pick up.  Final payment can be made on pick up day.  You are responsible to bring with you any straps that may need to be used.  

 

When can we pick up? On your scheduled day of pick up, between the hours of 8:30 AM and 11:00 AM, or between the hours of 1:00 PM and 4:30 PM.  Items will need to be returned between the same hours.

 

What is my responsibility for merchandise return when delivered or returned by me to the warehouse? Responsibility for equipment remains with the renter from time of receipt to time of return. Tables and chairs should be taken down, stacked and ready for pickup. All china, silver, glassware, etc. should be rinsed food-free, or will forfeit the cleaning deposit.  They must also be repackaged in the same containers in which they were received.  Linens should be refuse-free and dry to prevent staining and mildew. Laundry bags/toes are provided with linen orders; please return them in those containers/laundry bags. 

 

What happens if something is broken, damaged or missing? If any china, silver or glassware is broken or missing.  We do charge for replacing that item, less the rental fee.If any linens are missing or are returned with mildew, burn holes or wax.  They will be considered damaged and a replacement charge will be charged to the customer.